FAQ – The Cake Studio

What types of cakes do you offer?

We offer a wide range of cakes including custom cakes, designer cakes, photo cakes, theme cakes, cupcakes, pastries, and more — all freshly baked for every occasion.

Can I customize my cake?

Absolutely! You can customize your cake by choosing flavors, shapes, sizes, designs, and even adding a personal message or photo. Use our “Build Your Cake” feature or contact our team directly for assistance.

How can I place an order?

You can place an order directly through our website — simply browse our cakes, add them to your cart, and checkout securely. You can also reach us via WhatsApp or call for bulk or custom orders.

Do you offer same-day delivery?

Yes! Same-day delivery is available for selected cakes if you place your order before 2 PM. Delivery slots will be shown during checkout.

What are your delivery areas?

We currently deliver across Navi Mumbai and nearby areas. Please enter your pin code during checkout to confirm availability.

Is there a delivery charge?

Delivery is free for orders above ₹500 within a 10 km radius. For other locations, minimal delivery charges apply depending on the distance.

How do I make a payment?

We accept all major payment methods including credit/debit cards, UPI, net banking, wallets, and COD (Cash on Delivery) in selected areas.

Can I change or cancel my order after placing it?

Changes or cancellations can be made within 1 hour of placing the order by contacting our customer support team. After that, the order goes into preparation and cannot be modified.

What if I receive a damaged or incorrect cake?

If your order arrives damaged or incorrect, please contact us immediately with a photo. We’ll review the case and either replace the cake or issue a refund as per our refund policy.

Do you offer bulk or corporate orders?

Yes, we cater to corporate events, birthdays, weddings, and other celebrations. Get in touch with our sales team for custom quotes and bulk order discounts.

How can I track my order?

Once your order is confirmed, you’ll receive an SMS or WhatsApp update with your order status and delivery details.

Are your cakes eggless?

Yes, all our cakes can be made 100% eggless on request. Please select the “Eggless” option while ordering.

How should I store the cake after delivery?

Keep your cake refrigerated and consume it within 48 hours for the best taste and freshness.

What are your working hours?

We are open 7 days a week from 9:00 AM to 09:00 PM. Online orders can be placed anytime!

How can I contact The Cake Studio?

📞 Call/WhatsApp: +91 7387385580 / +91 9324769233
📧 Email: thecakestudio22@gmail.com
📍 Visit us: Navi Mumbai, Nerul / Seawoods 400706